Troubleshooting a Refrigerator That Isn’t Cooling Properly

Troubleshooting a Refrigerator That Isn’t Cooling Properly

A refrigerator that isn’t cooling can lead to spoiled food and unnecessary stress. Understanding the potential causes and solutions for this issue can save time and money. Here’s a comprehensive guide to troubleshooting a refrigerator that isn’t cooling properly, with tips on when to seek professional help or visit a trusted parts supplier like PRS Parts Inc.


Common Causes of a Refrigerator Not Cooling

1. Dirty Condenser Coils

  • Cause: Dust and debris accumulate on the condenser coils, reducing heat dissipation and causing inefficient cooling.
  • Solution:
    1. Unplug the refrigerator.
    2. Locate the condenser coils (usually at the back or bottom).
    3. Clean the coils with a coil brush or vacuum.

2. Faulty Evaporator Fan Motor

  • Cause: The evaporator fan circulates cold air from the freezer to the refrigerator compartment. If it fails, cooling is disrupted.
  • Solution:
    1. Open the freezer door and listen for the fan.
    2. If the fan isn’t running, check for obstructions or test the motor with a multimeter.
    3. Replace the fan motor if it’s faulty.

3. Defective Temperature Control Thermostat

  • Cause: The thermostat regulates the refrigerator’s cooling system. If it’s faulty, the compressor and fans may not operate properly.
  • Solution:
    1. Turn the thermostat to the coldest setting.
    2. Listen for a click or activation sound.
    3. If there’s no response, replace the thermostat.

4. Malfunctioning Compressor

  • Cause: The compressor is the heart of the refrigeration system, pumping refrigerant through the coils. A malfunction can stop the cooling process.
  • Solution:
    1. Check if the compressor is running (you may hear a humming sound).
    2. If the compressor isn’t working, consult a professional for repair or replacement.

5. Faulty Start Relay or Capacitor

  • Cause: These components help start the compressor. If they’re defective, the compressor won’t engage.
  • Solution:
    1. Test the start relay for continuity with a multimeter.
    2. Replace the relay or capacitor if necessary.

6. Clogged or Frozen Defrost Drain

  • Cause: A blocked defrost drain can cause water to freeze, obstructing airflow.
  • Solution:
    1. Locate the defrost drain (usually at the back of the freezer).
    2. Use warm water to melt any ice or remove clogs.

7. Low Refrigerant Levels

  • Cause: A refrigerant leak can reduce the cooling capacity of your refrigerator.
  • Solution:
    1. Look for signs of a leak, such as oily residue around the coils.
    2. Call a licensed technician to repair the leak and recharge the refrigerant.

Steps to Diagnose the Problem

  1. Check the Power: Ensure the refrigerator is plugged in and receiving power.
  2. Inspect the Settings: Confirm that the temperature controls are set correctly.
  3. Examine the Door Seals: Look for gaps or cracks in the gaskets that could let cold air escape.
  4. Monitor the Temperature: Place a thermometer inside the refrigerator to verify the actual temperature.

When to Replace Parts

If the problem is due to a defective component, you’ll need a high-quality replacement. PRS Parts Inc., based in Honolulu, Hawaii, offers a wide selection of refrigerator parts, including:

  • Thermostats
  • Fan motors
  • Start relays
  • Gaskets
  • Compressors

Visit PRS Parts Inc. for expert advice and reliable parts to restore your refrigerator’s performance.


Preventive Maintenance Tips

  • Clean Coils Regularly: Vacuum the condenser coils every 6–12 months.
  • Check Door Seals: Ensure the gaskets form a tight seal.
  • Avoid Overloading: Don’t overcrowd the refrigerator, which can obstruct airflow.
  • Monitor Temperature Settings: Keep the refrigerator at 37°F and the freezer at 0°F.

When to Call a Professional

If you’ve tried troubleshooting and the refrigerator still isn’t cooling, it’s time to call a professional technician. Some issues, such as refrigerant leaks or compressor repairs, require specialized tools and expertise.


A refrigerator that isn’t cooling properly doesn’t always mean it’s time for a replacement. With proper troubleshooting, many issues can be resolved by replacing a part or cleaning a component. For all your refrigerator part needs, turn to PRS Parts Inc., your trusted source for appliance solutions in Honolulu

Back to blog